For agency owners and sales managers
A buyer messaged at 11 pm. Nobody replied.
This is the story of Sofia, a buyer in Lisbon — and what changes when every enquiry gets an answer, even after hours, and every detail lands in your CRM without anyone typing it.
The way it usually goes
- The message sits unread until 9 am. By then she has messaged three other agencies.
- When someone finally answers, they start from zero: budget, area, bedrooms — all over again.
- The details live in one agent's chat. If they're away, nobody knows she exists.
The story
11:04 pm — She asks. Someone answers in seconds.
She never has to wait. Sofia asks about a three-bedroom near Cascais under €520k. Realto's AI replies on WhatsApp right away — friendly, specific — and asks the one thing it still needs to know.
11:06 pm — Her details land in the CRM. Nobody typed a thing.
No notes to lose. No forms to fill. As the conversation goes on, Realto creates the lead, saves her budget and area, and books a viewing for Tuesday afternoon. Her agent is notified.
9:15 am — He joins the conversation already knowing her.
No cold start. Lucas opens the thread. He sees what Sofia asked, what the AI answered and what was booked. The moment he steps in, the AI goes quiet — it never talks over a person.
9:20 am — Three homes that fit — with the reasons shown.
He sounds like he's done his homework, because Realto did. Realto scores your listings against what Sofia wants — budget, area, bedrooms — and shows why each one fits, so Lucas can share the right three in seconds.
Tuesday, 3:30 pm — She arrives to someone who's ready.
The first impression you wanted. Lucas confirms the viewing in the Realto app with one tap and navigates to the door. Afterwards, a follow-up reminder is already waiting for him.
What changes for your company
- Every enquiry gets a first reply — even at 11 pm. (When you switch on the AI desk for a connected channel.)
- Leads arrive qualified, assigned and with context.
- Your agents spend their time on people, not data entry.
- Nothing depends on one agent's phone.
Questions you might have
Does the AI reply without us approving each message?
When you turn the AI desk on, it answers customer messages by itself on the channels you connect — and you can step in at any moment, at which point it stays silent. This is different from Realto AI's suggestions inside the CRM, which are always drafts for your team to review.
Which channels does it work on?
WhatsApp today. Instagram and Messenger conversations with AI replies are next on our roadmap.
What if the buyer wants to talk to a person?
Your agent joins the thread at any time. The AI pauses while they handle it, and you can switch it back on afterwards.